At AI SmartTalk, we are committed to optimizing your chatbot experience by providing robust features that cater to your diverse needs. Today, we’re excited to introduce you to our advanced notification settings. These settings empower you to stay informed about various user interactions and streamline your response strategies efficiently. Let’s delve into the details of these new functionalities and explore how they can transform your operations.
🕵️ Agent Request: Seamless Escalation from AI to Human
Imagine a scenario where your AI assistant encounters a complex query that requires human intervention. The Agent Request notification ensures that you are immediately informed when an escalation from AI to human is needed. This feature allows you to provide timely and personalized support, enhancing the overall user experience.
How to Configure:
- Browser Notifications: Enable this option to receive real-time alerts directly in your browser.
- Email Notifications: Activate email notifications and enter the email addresses separated by commas to stay updated via your inbox.
💬 Response from a Connected User: Engage Effectively with Identified Users
Engaging with users who are already identified and reachable through their preferred platforms (Messenger, Instagram, Discord, WhatsApp, etc.) or via SmartLogin on the web has never been easier. The Response from a Connected User notification keeps you informed whenever such users interact with your chatbot, allowing you to maintain a seamless and connected communication flow.
How to Configure:
- Browser Notifications: Enable this option to receive real-time alerts directly in your browser.
- Email Notifications: Activate email notifications to get updates in your inbox.
🕵️ New Anonymous Message: Stay Informed About All Interactions
The New Anonymous Message notification ensures that you don’t miss out on any interactions, even from users who prefer to remain anonymous. This feature is crucial for capturing potential leads and understanding the broader audience engaging with your chatbot.
How to Configure:
- Browser Notifications: Enable this option to receive real-time alerts directly in your browser.
- Email Notifications: Activate email notifications to stay informed via email.
✨ New Prospect: Capture and Nurture Potential Leads
Identifying and nurturing new prospects is key to growing your business. The New Prospect notification alerts you whenever a potential lead interacts with your chatbot, enabling you to take immediate action and convert leads into customers effectively.
How to Configure:
- Browser Notifications: Enable this option to receive real-time alerts directly in your browser.
- Email Notifications: Activate email notifications to stay updated via your inbox.
Save Your Changes
Once you’ve configured your desired notification settings, don’t forget to click the Save button at the bottom of the page to apply the changes.
Conclusion
With these advanced notification settings, AI SmartTalk continues to redefine how businesses can interact with their users. Whether it’s by escalating complex queries to human agents, engaging with connected users, capturing anonymous interactions, or identifying new prospects, these features ensure you never miss an important interaction.
Join us in this revolution of intelligent automation and transform your user experience today with our advanced notification settings. If you haven’t created your chatbot yet, sign up on our registration page and start enhancing your interactions now.
For more detailed information, visit our documentation on notification settings.
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